SNooGL - Privacy Policy

Welcome to the SNoo.GL App (hereafter referred to as "App," "We," "Us," or "Our"). This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your personal data. You agree to the terms and practices outlined in this Privacy Policy by accessing or using the App. If you do not agree with this policy, please do not use the App.

1. Information We Collect:

SNoo.GL, as a company, must receive or collect certain information to operate, provide, improve, understand, customize, support, and market its services, including when users install, access, or use the SNoo.GL Services.

The types of information SNoo.GL receives and collects depend on how users use its Services. Certain information is required to deliver the Services, and without this information, SNOO.GL will not be able to provide its Services to users stated as-  

1.1. Personal Information:    

a. User Registration: When you create an account on the App, we collect your personal information, such as name, age, gender, photo, address, phone number, e-mail id, your contacts, your current location and nominee details including other details required for account setup.
b. Your Connections: SNOO.GL provides a contact upload feature that allows you to provide us with phone numbers from your address book on a regular basis, including those of users of our Services and your other contacts. However, we will only process this information if permitted by applicable laws. If any of your contacts are not using our Services, we will handle this information in a way that ensures those contacts cannot be identified by us. You can learn more about our contact upload feature in our documentation. Additionally, you have the option to create, join, or get added to groups and broadcast lists, and such groups and lists will be associated with your account information. You can give your groups a name and provide a group profile picture or description. 
c. Classifieds Platform: If you use our classifieds platform to buy or sell goods locally, we collect information related to the transactions, such as product details, pricing, and contact information, Vehicle Number and Registration Details.
d. Digital Payments: If you use our payments services or engage in purchases or other financial transactions through our Services, we may process additional information about you, including payment account and transaction details. This information is necessary to complete the transaction, such as your payment method, shipping details, and transaction amount. If you use our payment services available in your territory, you can find detailed information about our privacy practices in the applicable payment privacy policy. The said information consists of- 

PAN Card Number: The app may collect your PAN card number for verification and compliance purposes. This is to ensure that you are a legitimate user and to meet regulatory requirements.
KYC Related Information: As mandated by relevant regulatory authorities, the app may collect videos or other online/offline verification documents for Know Your Customer (KYC) verification. This helps to verify your identity and comply with legal obligations.
Business-Related Information: If you are using SNOO.GL for business purposes, the app may collect relevant business-related information to facilitate transactions and provide tailored services.
Aadhaar Information: If you choose to use Aadhaar information for e-KYC authentication with UIDAI, the app may collect your Aadhaar number or Virtual ID. However, please note that submission of Aadhaar information is not mandatory, and you can use alternative identification methods like PAN or GST number.
OTP: When using services related to banking, the app may collect and use One-Time Passwords (OTPs) sent to you by your bank verification and security purposes.
Financial Information: SNOO.GL may collect and store financial information such as your balance, transaction history, investment details, bank account details, wallet balance, and order details. This data is essential for smooth transactions and to provide you with accurate account information.
Transaction Communication: The app may retain communication-related to services or transactions, including service fulfillment details, to keep you informed and provide necessary support.
Card Details: For seamless transactions using other services within SNOO.GL, the app may collect and store part of your card details (e.g., the last few digits) to facilitate smooth transactions. Note that sensitive card information is typically processed and stored securely by payment gateways and not directly by SNOO.GL.

e. Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.

f. SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

g. Identity Proof: If you opt for KYC verification available on our platform, we may request a copy of your identity proof. You can provide any of the following documents: a driving license, passport, or any other identification card that is convenient for you. The purpose of this verification is to ensure the security and authenticity of your account.

h. Real-Time Image of Your Face: As part of the KYC verification process, we may require a real-time image of your face. This is to match the image with the identity proof provided and further strengthen the security measures for your account. Please note that KYC verification is currently available to a limited number of users.

i. Registration Certificate (RC) of Your Vehicle: If you choose to list your car on our Services, you may have the option to provide the Registration Certificate (RC) of your car. This information is required to verify the ownership and legality of the car listing. Please be aware that the option to provide RC is currently available to a limited number of users.

  1.2. Usage Information We Collect:

a. Messaging and Communication: The App allows you to send contacts, text messages, voice messages, images, and videos, and make voice and video calls. We collect and store this data to facilitate message delivery and improve App performance.
However, there are certain circumstances where we may temporarily store your messages in encrypted form on our servers during the process of delivering them:

Undelivered Messages: If a message cannot be delivered immediately, such as when the recipient is offline, we retain the message in encrypted form on our servers for up to 30 days as we attempt to deliver it. After 30 days, if the message remains undelivered, we delete it from our servers.

Media Forwarding: When a user forwards media within a message, we temporarily store that media in encrypted form on our servers to facilitate more efficient delivery of additional forwards.

b. Social Media Sharing: When you post images or short videos on the social media platform, we collect and store the content, filters used, and other associated data.
c. E-Commerce Transactions: If you make purchases on our e-commerce platform, we collect details such as product orders, shipping addresses, and payment information.
d. Customer Support and Other Communications: When you contact us for customer support or communicate with us for any other reason, you may provide information related to your use of our Services. This may include providing copies of your messages or any other relevant information that you believe would be helpful for us to address your inquiries or concerns. Additionally, you may provide your contact information, such as an email address, so we can respond to your inquiries effectively. Any information you share with us during these interactions will be handled in accordance with our privacy practices.

1.3 Automatically Collected Information: 

a. Usage And Log Information:
At SNOO.GL, we collect information about your activity on our Services, which includes service-related, diagnostic, and performance data. This encompasses details about how you use our Services, your Service settings, and interactions with others on our platform, including interactions with businesses. We also capture the time, frequency, and duration of your activities and interactions. Moreover, we keep track of log files, diagnostic, crash, website, and performance logs and reports. This information helps us understand your preferences and usage patterns, and it aids in enhancing the overall performance of our Services. We also collect data regarding your registration date, the features you utilize (e.g., messaging, calling, Status, groups, payments, or business features), your profile photo, "about" information, online status, and the last time you used our Services ("last seen"). Additionally, we record when you last updated your "about" information.

b. Device And Connection Information:
When you install, access, or use our Services, we gather device and connection-specific information to ensure smooth functionality. This includes details such as your hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (e.g., phone number, mobile operator, or ISP), language, time zone, IP address, device operations data, and identifiers unique to your device or account.

c. Location Information:
SNOO.GL collects and utilizes precise location information from your device with your explicit permission when you choose to use location-related features. This applies to instances when you share your location with your contacts or view locations nearby or shared by others. To maintain user privacy, certain settings related to location information can be accessed in your device settings or the in-app settings, such as location sharing. Additionally, even if you do not utilize our location-related features, we may estimate your general location (e.g., city and country) using IP addresses and other relevant information. We may also utilize your location data for diagnostics and troubleshooting purposes.

d. Cookies:
To operate and provide our Services effectively, we use cookies. These small text files are utilized for web-based Services and assist in improving your overall user experience. Cookies help us understand how our Services are being used, allowing us to customize and tailor our offerings accordingly. For instance, we use cookies for web and desktop services and other web-based features. By analyzing cookie data, we gain insights into which Help Center articles are most popular and can provide you with relevant content related to our Services. Furthermore, cookies help us remember your preferences, such as language settings, ensuring a safer and more personalized experience for you. To learn more about how we use cookies to deliver our Services, please refer to our comprehensive information on this matter. 

We may utilize cookies (small text files placed on your computer or device) and similar technologies to enhance your experience and improve our services. These cookies may be first-party cookies placed by us (or our third-party service providers) and serve various purposes to help us analyze and optimize your interactions with our platform. Here are the types of cookies we use:

Strictly Necessary Cookies: These cookies are essential for the proper functioning of our services and are necessary to comply with legal requirements. Disabling these cookies may result in certain parts of our services not working correctly.

Functional Cookies: These cookies enable us to provide enhanced functionality on our platform, such as remembering your language preferences. If you choose to disable these cookies, some service features may be affected.

Performance Cookies: We or our third-party analytics providers may use these cookies to analyze how you and others use and interact with our services. By collecting this data, we gain insights into how we can improve and optimize our platform for a better user experience.

1.4 Third-Party Information:

a) Information Others Provide About You:
At SNOO.GL, we may receive information about you from other users of our Services. For instance, when users you know use our platform, they may share your phone number, name, and other relevant details from their mobile address book, similar to how you may provide their information. These users may also send you messages, communicate with groups you belong to, or initiate calls with you. We require all users to have lawful rights to collect, use, and share such information before providing it to us.
It's essential to be aware that any user can capture screenshots of your chats or messages, or record your calls with them and share this content with SNOO.GL or other third parties or even post it on other platforms.

b) User Reports: Just as you can report other users, other users or third parties may also choose to report interactions and messages involving you or others on our Services. This could be to report potential violations of our Terms or policies. When a report is made, we collect information from both the reporting user and the reported user. For more details on the process and implications of user reports, please refer to our Advanced Safety and Security Features.

c) Businesses on SNOO.GL: When you interact with businesses using our Services, they may provide us with information about their interactions with you. We ensure that these businesses comply with applicable laws when sharing any information with us. It's important to note that when messaging with a business, the content you share may be visible to multiple people within that business. Some businesses might work with third-party service providers, to manage their customer communications. 

For instance, a business may grant a third-party service provider access to its communications for tasks such as sending, storing, reading, managing, or processing them on behalf of the business. To understand how a business processes your information, including any sharing with third parties, please review the business' privacy policy or contact them directly.

d) Third-Party Service Providers: SNOO.GL collaborates with third-party service providers to support the operation, improvement, customization, and marketing of our Services. These providers help us with various aspects, including app distribution, technical infrastructure, delivery systems, engineering and cybersecurity support, operational support, location information, payment processing, data analysis, marketing, customer service, and more. In certain situations, these companies may provide us with information about you, such as when App stores share reports to assist us in identifying and resolving service issues. 

e) Third-Party Services: SNOO.GL enables you to use our Services in conjunction with third-party services. If you use our Services with such third-party services Products, we may receive information about you from these external sources. For instance, if you use the SNOO.GL share button on a news service to share an article with your SNOO.GL contacts, groups, or broadcast lists, or if you access our Services through a mobile carrier's or device provider's promotion of our Services. It's important to recognize that when using third-party services, their terms and privacy policies will govern your interactions with those services and products.

2. Information may be collected at various stages of your usage of the SNOO.GL Application 

At SNOO.GL, we collect information from you at various stages of your usage of our platform. This information is collected to provide you with our services and improve your experience. Here are the stages at which information may be collected:
Visiting SNOO.GL Platform: When you visit our platform, certain information may be automatically collected, such as your IP address, device type, operating system, and browsing activity. This information helps us analyze usage patterns and improve our platform's performance.
Registering on SNOO.GL Platform: During the registration process as a user, merchant, or any other relationship governed by our terms and conditions, we collect personal information like your name, email address, phone number, and other details required for account setup.
Transacting on SNOO.GL Platform: When you make transactions or attempt to transact on our platform, we collect transaction-related information, including payment details, order details, and delivery preferences. This data is essential for processing and fulfilling your transactions.
Accessing Links, E-mails, and Notifications: If you interact with links, e-mails, chat conversations, feedback, or notifications sent or owned by SNOO.GL, certain information may be collected to improve our communication with you and to provide you with relevant updates and offers.
Participation in Surveys: If you opt to participate in occasional surveys conducted by SNOO.GL, we may collect your responses and feedback to better understand your preferences and enhance our services.
Dealing with Entities/Subsidiaries: In any interactions with the entities or subsidiaries, relevant information may be collected to facilitate business transactions and comply with legal requirements.
Please note that we value your privacy, and the information collected will be used in accordance with our Privacy Policy. We take appropriate measures to safeguard your data and ensure its confidentiality. If you have any concerns about your data privacy or wish to exercise your rights, you can refer to our Privacy Policy or contact our support team for assistance.

3. How We Use Your Information:

a. Service Provision: We use the collected information to provide the various services offered on the App, such as messaging, classifieds, social media sharing, digital payments, e-commerce, and delivery services.

b. Community Safety: Ensuring a safe and positive environment for the SNOO.GL community is a priority. To achieve this, we monitor and take action against users and content that violate our Terms of Service, Community Guidelines, and other policies. This involves responding to user reports, investigating content through transcriptions, detecting fraud and malware, and proactively scanning attachments for illegal or harmful content. Systems and models are developed using reported content and other widely available information to swiftly categorize and act against prohibited content or conduct.

c. Personalization: We may use the data to customize your app experience, including showing relevant content, product recommendations and ads.

d. Legitimate Business Interests: We use your information to protect our services by ensuring their security, preventing misuse, and enforcing our policies against violators. Furthermore, we utilize your information for reporting on company performance, financial reporting, regulatory compliance, and debugging billing issues. Personalization of the SNOO.GL experience is facilitated using your information to tailor discovery surfaces, Highlights Notifications, promotions, and relevant content based on your preferences. 

e. Communication: We may use your contact information to send you updates, notifications, and promotional messages related to the App's services.

f. Transaction Processing: We process payment information for e-commerce transactions and digital payments.

g. Analytics and Improvements: Understanding user interactions and preferences is essential for service improvement. We analyze how users engage with SNOO.GL services, server structures, and content to identify areas for enhancement. Your information, along with widely available content, assists in comprehending server topics and popular content.

h. Compliance and Security: We use your information to comply with legal requirements and ensure the security of our users and the App. We retain and use your information for potential legal claims and compliance, regulatory, and auditing purposes. This includes adherence to legal requirements, court orders, or regulatory body mandates. When exercising your applicable legal rights, we may request additional information to verify your identity.

4. Sharing of Information:

User Content Sharing: When you share content through SNOO.GL's services, you are instructing us to make that content available to specific individuals or communities. The accessibility of your content is determined by the permissions set by the respective users or admins. For example, if you participate in a group chat, the participants of that group will have access to the shared content.
Third-Party Services and Features: If you link your SNOO.GL account with third-party services, embed content, or join servers with third-party features, we may share certain information with those services or other SNOO.GL users to operate those features effectively. Additionally, when you engage in transactions with other users on SNOO.GL, we may disclose certain information to facilitate the delivery of goods or services purchased.
Vendor Partners: We may share information with trusted vendors who perform specific tasks on our behalf. These vendors include payment processors who handle transactions and cloud providers who host our data and services. We provide only the necessary information required to facilitate these services.
Legal Obligations: If required by law, including situations involving national security or law enforcement, we may disclose information in response to official requests for information. In such cases, we will try to provide prior notice when feasible, as allowed by applicable laws.
Emergency Situations: In good faith, we may disclose information if we believe it's necessary to prevent serious harm to a person.
Enforcing Policies and Rights: We may disclose information to enforce our Terms of Service, Community Guidelines, or other policies, or to protect our rights, property, and safety, as well as the safety of our users and the broader community.
Related Companies: We may share information with related companies, including parents, affiliates, subsidiaries, and other entities under common control and ownership.
Business Events: In case of mergers, acquisitions, reorganization, bankruptcy, sale, transfer, or change in ownership of SNOO.GL or any of its assets, information may be disclosed as part of these business events.
Aggregated or De-Identified Information: We may share aggregated or de-identified information that cannot reasonably identify you. For example, we may provide partner companies with anonymized user statistics for business reporting purposes.

Rest assured, we take your privacy seriously and implement appropriate measures to protect your information as outlined in our Privacy Policy. If you have any concerns or questions about your data and privacy, please feel free to contact us.

5. Data Retention:

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Account/Card Deletion

We provide all our Users an option to request the deletion a specific account through the support section on the SNOO.GL App. Following such request, we delete all such information related to the specific account including but not limited to profile information, card data, transaction details, reward details, referrals details, statement details, google oauth sessions etc. that we are not required to retain.
In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute, loan products availed through the SNOO.GL App or unresolved claims pending on your card/account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. Note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security or to fulfil our legal and contractual obligations and compliance requirements.
You also have the option to request for an account or card deactivation/archival instead. This will temporarily block your access to SNOO.GL App until you send a re-activation request on support@snoo.gl and successfully re-activate your account.

7. Choices available regarding the collection, use, and distribution of information

At SNOO.GL, we value your privacy and provide you with choices regarding the collection, use, and distribution of your information. Here are the options available to you:
Consent and Opt-Out: When you use our Services, you have the option to provide consent for the collection and use of your information. You can choose to opt-out of certain data collection practices, such as sharing your location or providing access to your contact list. You can manage these permissions through the Settings menu on our app.
Information Sharing: We may share certain information with governmental agencies or third parties under specific circumstances, such as when obligated by applicable laws or court orders. However, we will always strive to protect your privacy and only disclose information when necessary and in good faith.
Preventing Identity Theft and Fraud: We take measures to detect and prevent identity theft, fraud, and other illegal activities on our platform. This may involve sharing relevant information with appropriate authorities or third parties to ensure the safety and security of our users.
Intellectual Property Rights: If there are claims of intellectual property rights violations related to advertisements, postings, or other content, we may share relevant information to address and resolve such claims.
Enforcement of Terms and Agreements: We may disclose or share your personal data to enforce our Terms of Use and other agreements or policies. This includes protecting the rights, property, or safety of SNOO.GL, our customers, or others, or in response to a claim or dispute related to your use of our Services.

8. Security:

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.
Please be aware that we will never ask you to share sensitive data or information via email or telephone. If you receive any such request through these channels, please refrain from responding or divulging any sensitive information. Instead, forward the information relating to the request to our support team for investigation and appropriate action.
While we have implemented appropriate physical, electronic, and managerial procedures to safeguard your information, it is essential to understand that data transmissions over the Internet can never be entirely secure. By using our Services, you acknowledge and agree that we cannot guarantee absolute security against errors in transmission and unauthorized acts of third parties.
By using our app and services, you have the power to manage your information and make informed decisions about its collection and use. We are committed to protecting your privacy and ensuring transparency in our data practices. If you have any concerns or questions regarding your information, please feel free to reach out to our support team for assistance.

9. Compliances

We have implemented required Information Systems Management System policies and procedures in order to maintain industry standard best practices and applicable controls.
We have successfully completed “Data Localization” requirements as per Reserve Bank of India (RBI) guidelines. This means all our customer data securely resides inside on one or more data centres located within India.

10. Children's Privacy:

The App is not intended for children under the age of [insert age]. We do not knowingly collect personal information from children without parental consent.

11. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated version on the App.

12. Grievance Redressal Officer

In the event that you have a grievance regarding our privacy policy or data usage practices, you may reach out to our Grievance Redressal Officer at the details below:
Grievance Redressal Officer                                                 
Email: grievances@snoo.gl
Grievance Redressal Officer shall redress the grievances within one month from the date of receipt of the said grievance.

13. Contact Us:

If you have any questions or concerns about this Privacy Policy or your data, please contact us at [insert contact email or address].

By using the SNOO.GL App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.