SNooGL - Cancellations & Returns

Welcome to SNooGL.

Please read our Cancellations & Returns thoroughly before using our services.

T&C for Mandy Store On-boarding

This document is an electronic record in terms of Information Technology Act, 2000, amendments thereof from time to time and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please read the terms and conditions carefully before registering, accessing or using the SNoo.GL application (the "Application"). The terms and conditions are a legal contract ("Agreement") between You and SNoo.GL C/o SNoo.GL Technologies India Pvt Ltd having its registered office at 2059-2060, 4th Floor, 16th B main road, Yelahanka New Town, Bangalore - 560064.

Welcome to the SNoo.GL Application (the "App") and our selling services (the "Services"). SNoo.GL CONTAINS THE TERMS AND CONDITIONS THAT GOVERN YOUR ACCESS TO AND USE OF THE SERVICES AND IS AN AGREEMENT BETWEEN YOU OR THE BUSINESS YOU REPRESENT AND SNoo.GL. BY REGISTERING FOR OR USING THE SERVICES, YOU (ON BEHALF OF YOURSELF OR THE BUSINESS YOU REPRESENT) AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, INCLUDING THE SERVICE TERMS AND PROGRAM POLICIES THAT APPLY FOR EACH JURISDICTION FOR WHICH YOU REGISTER.

SNoo.GL Application reserves the right to change any of the terms and conditions contained in this Participation Agreement or any policies or guidelines governing the App or Services, at any time and in its sole discretion. Any changes will be effective upon posting the amendment on the SNoo.GL Application official website (the "Site "). All notice of changes to this Participation Agreement will be posted on the Site for thirty (30) days. You are responsible for reviewing the notice and any applicable changes. Changes to referenced policies and guidelines may be posted without notice to you. YOUR CONTINUED USE OF THIS APP AND THE SERVICES FOLLOWING SNoo.GL APPLICATION POST ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE TO ANY CHANGES TO THIS PARTICIPATION AGREEMENT, DO NOT CONTINUE TO USE THE SERVICES OR THIS APP.

SNOO.GL IS A PLATFORM THAT USERS UTILIZE TO MEET AND INTERACT WITH ONE ANOTHER FOR THEIR TRANSACTIONS. SNOO.GL IS NOT AND CANNOT BE A PARTY TO OR CONTROL IN ANY MANNER ANY TRANSACTION BETWEEN THE PLATFORM'S USERS. AT NO TIME SHALL SNOO.GL HOLD ANY RIGHT, TITLE OR INTEREST OVER THE PRODUCTS NOR SHALL SNOO.GL HAVE ANY OBLIGATIONS OR LIABILITIES IN RESPECT OF SUCH CONTRACT ENTERED INTO BETWEEN BUYERS AND COMMERCIAL PARTNER/SELLERS/SERVICE PROVIDER/DELIVERY PARTNER/THIRD PARTY. SNOO.GL IS NOT RESPONSIBLE FOR UNSATISFACTORY OR DELAYED PERFORMANCE OF SERVICES OR DAMAGES OR DELAYS AS A RESULT OF PRODUCTS WHICH ARE OUT OF STOCK, UNAVAILABLE OR BACK ORDERED OR FAKE/COUNTERFEIT PRODUCTS.

As used in this Agreement, "We," "Us," and " SNoo.GL" means the applicable SNoo.GL Contracting Party and any of its applicable Affiliates, and "You" means the applicant (if registering for or using a Service as an individual), or the business employing the applicant (if registering for or using a Service as a business) and any of its Affiliates.

1. ENROLMENT

To begin the enrolment process, you must complete the registration process for one or more of the Services. Use of the Services is limited to parties that can lawfully enter into and form contracts under applicable Law (Indian Contract Act, 1872). Individuals classified as "incompetent to contract" under the Indian Contract Act, of 1872, which includes minors, un-discharged insolvents, etc., are not permitted to use the Platform. If you are below the age of 18 years (a minor), you must not register as a Seller, conduct transactions, or utilize the Platform. In the event that we become aware or discover that you are under the age of 18 years, SNoo.GL Application reserves the right to terminate your registration and/or deny you access to the App. If you register on behalf of a business entity, you confirm that you have the proper authorization from the business entity to accept the Terms of Use (ToU) on their behalf, and you possess the authority to legally bind the business entity to these ToU. We may at any time cease providing any or all of the Services at our sole discretion and without notice.

2.YOUR ACCOUNT AND REGISTRATION OBLIGATIONS

During your usage of the SNoo.GL Application, You hereby consent to provide the necessary details and information as requested by Us, which includes but is not limited to the following information, in order to register as a Seller:

  • Complete Name of the Seller
  • Complete Address of the Seller
  • Complete Contact details of the Seller
  • Details of the Grievance Officer for Consumer Complaints
  • Phone number
  • Email Address
  • GSTIN (Goods and Services Tax Identification Number)
  • PAN (Permanent Account Number)
  • Business PAN
  • Pin code
  • Pick-up Address
  • Registered Address, which refers to the principal geographic address of the headquarters and all branches of the Seller
  • Bank Account Details
  • Account Holder Name
  • Cancelled Cheque
  • Signature
  • Display Legal Name
  • Legal Name / Trade Name
  • Total price in a single figure for any goods/services (including breakup of prices/charges if applicable)
  • Relevant details of goods, including the Manufacturer/Packer's Name and Complete Address
  • Relevant details of imported goods, including the Name and details of the Importer along with the correct Country of Origin (the full name of the country)
  • Relevant guarantees or warranties applicable to all goods/services being sold on the SNoo.GL Application.

By agreeing to this, You confirm that you possess all the necessary licenses and permits required by the applicable laws for selling on the App.
Furthermore, You are solely responsible for maintaining the confidentiality of the information, including your display name, login credentials, and password details. You acknowledge that providing any untrue, inaccurate, outdated, or incomplete information or if we have reasonable grounds to suspect the authenticity of the information provided, we reserve the right to suspend or terminate your account on the App or block your access to the App indefinitely.

3. TERM

The term of this Agreement will start on the date of your completed registration for or use of a Service, whichever occurs first subject to the authentic verification and continue until terminated by Us or You as provided in this Agreement (the “Term”).

SERVICE FEE PAYMENTS; RECEIPTS OF SALES PROCEEDS

Fee details are described in the Fee Schedules annexed individually for each Seller/Service provider which may vary in future. All fess, including but not limited to subscription plan fees, are payable upon demand on a Visa, MasterCard or other credit cards. To use a Service, you must provide us with valid credit card as well as valid bank account information for a bank account which shall be verified. You will use only a name you are authorized to use in connection with a Service and will update all of the information you provide to us in connection with the Services as necessary to ensure that it at all times remains accurate, complete, and valid. You authorize us (and will provide us documentation evidencing your authorization upon our request) to verify your information (including any updated information).

The fee paid is non-refundable in case of any default or discontinuation of services with SNoo.GL. SNoo.GL has the right to close store due to non- payment of the agreed amount on respective due date. Also, in case of inactivity for more than 90 days, SNoo.GL has the right to discontinue the access to the account privileges.

PAYMENT SERVICES

Transactions and commercial terms such as delivery, dispatch, and payment are conducted on a principal-to-principal basis between Sellers and Buyers. The payment facility provided by SNoo.GL is merely used by Sellers and Buyers to facilitate transactions. SNoo.GL is not responsible for non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services, or any fraud related to products and/or services listed on the SNoo.GL App.

By accepting the Terms of Use, Sellers authorize SNoo.GL or its service providers to collect, process, facilitate, and remit payments and/or the transaction price electronically or through cash on delivery (CoD) to and from Buyers. SNoo.GL acts as an independent contractor and does not control or hold liability for the products or services listed and paid for through the payment facility. SNoo.GL does not guarantee the identity of any User or completion of a transaction.

The payment facility provided by SNoo.GL is not a banking or financial service but an online electronic payment facility to receive and remit payments for transactions on the Platform. Sellers agree that SNoo.GL does not act as a trustee or fiduciary with respect to transactions or transaction prices.

 

  1. SNoo.GL facilitates the purchase of Seller items listed on the Site. A Buyer’s authorised payment i.e the Payment Transaction is credited to the registered Seller’s Account Summary, and funds are periodically transferred to the Seller’s designated checking account. The Payment Service of SNoo.GL helps facilitate marketplace transaction and is not the purchaser of the Seller’s goods. Seller will resolve any dispute directly with Buyer or with the assistance of the SNoo.GL grievance redressal assistance.
  2. The Payment made by the Buyer for its respective transaction are systematically sent to the Seller’s Account through the Payment Services. We can initiate Payment Transaction credits to Seller’s Account only on a Business Day when the automated clearinghouses are open for business. For purposes of this Participation Agreement, a Business Day is a Monday through Friday, excluding federal banking holidays. We will send a receipt to Seller via e-mail for each completed transaction. In addition, Seller can access his or her Payment Service transaction information online on the Payments Account page of the Seller Account section of the Marketplace when logging on with Seller’s password. Seller may access the Seller Transactions feature only with a browser that is compatible with the Payment Service, including any security features that are a part of the Payment Service.
  3. Transfers to the Seller’s Account will be generally be credited within 5 Business days of the date we initiate the transfer. In the circumstance of return/refund, Seller must provide a full refund directly to any Buyer who remits payment, either directly or through SNoo.GL, if the item cannot be shipped at the close of the sale. Seller must provide the refund promptly, but in no case later than thirty (30) days following the close of the sale. Seller can use the Refund link on the Payment Transaction receipt to send a refund to Buyer through the Payment Service.

If we determine that your actions or performance may result in returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to SNoo.GL or third parties, then we may, in our sole discretion, withhold any payments to you for as long as we determine any related risks to SNoo.GL or third parties persist. If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, then we may in our sole discretion permanently withhold any payments to you.

SELLER ACCOUNT DEACTIVATION

As per our policy, if a Seller requests the closure of their account on the App, we will place the account on hold for a period of 90 days to ensure smooth closure of any pending transactions made prior to the closure request. During this period, the Seller will have the option to download payment and taxation reports, if needed. After the 90-day period, the Seller must contact us to confirm that they have downloaded the required reports and confirm the deactivation request. Upon receiving this confirmation and provided there are no outstanding transactions (orders)/payments due, we will deactivate the Seller's account. However, certain information, such as the registered mobile number, registered email ID, GSTIN, and other transaction-related details, will be retained by SNoo.GL at all times. This retention of information is for audit purposes and to prevent potential fraudulent activities by Sellers in the future. If a Seller wishes to resume their business with SNoo.GL Application in the future, they will not have to create a new account, but the older account can be restored if necessary.

PRODUCTS/SERVICES AND RELEVANT INFORMATION

You will provide in the format we require accurate and complete Product Information for each product or service that you offer through SNoo.GL Site and promptly update that information as necessary to ensure it at all times remains accurate and complete. You will also ensure that Your Materials, Your Products (including packaging) and your offer and subsequent sale of any of the same on SNoo.GL Site comply with all applicable Laws (including all minimum age, marking and labeling requirements) and do not contain any sexually explicit (except to the extent expressly permitted under our applicable Program Policies), defamatory or obscene materials.

PRODUCT LISTING; MERCHANDISING; ORDER PROCESSING

We will enable you to list Your Products on a particular SNoo.GL Site, and conduct merchandising and promote Your Products as permitted by us (including via the SNoo.GL or any other functions, features, advertising, or programs on or in connection with the applicable SNoo.GL Site). We may use mechanisms that rate, or allow shoppers to rate, Your Products and your performance as a Seller and SNoo.GL may make these ratings and feedback publicly available. We will provide Order Information to you for each order of Your Products through the applicable SNoo.GL Site. We will also receive all Sales Proceeds on your behalf for each of these transactions and will remit them to you in accordance with these selling on SNoo.GL Service Terms.

COMMUNICATIONS:

When you use the App or send emails, data, information, or any communication to us, you acknowledge and consent that you are communicating with us through electronic records. Thus, you agree to receive communications from us via electronic records periodically or as required. These communications may be sent through email or any other mode of communication, whether electronic or otherwise.

PLATFORM FOR TRANSACTION AND COMMUNICATION:

The SNoo.GL Application serves as a platform where users (Buyers and Sellers) can independently meet and interact with each other for a transaction. SNoo.GL is not involved in the actual transaction between Sellers and Buyers and is not the agent of and has no authority for either for any purpose.

All commercial and contractual terms are solely offered and agreed upon between You (the Seller) and the Buyers/Customer. These terms include but are not limited to, pricing, shipping costs, payment methods, delivery date, period, mode of delivery, and warranties and after-sales services related to Products and Services. SNoo.GL does not determine, advise, control, or involve itself in the offering or acceptance of such commercial and contractual terms set forth.

SNoo.GL does not make any representations or warranties regarding the specifics (such as quality, value, and saleability) of the Products or Services proposed to be sold, offered, or purchased on the SNoo.GL App. SNoo.GL does not implicitly or explicitly support or endorse the sale or purchase of any Products and Services on the SNoo.GL App. SNoo.GL accepts no liability for any errors or omissions made by third parties concerning the products and services.

SNoo.GL is not responsible for any non-performance or breach of any contract between You and the Buyers/Customers. SNoo.GL cannot and does not guarantee the performance of transactions concluded on the SNoo.GL App between You and the concerned Buyers. SNoo.GL shall not be required to mediate or resolve disputes or disagreements between You and the Buyers.

SNoo.GL does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the authenticity of any particular Buyer you choose to deal with on the SNoo.GL App and exercise your best judgement in that regard.

SNoo.GL does not, at any point during a transaction between You and a Buyer on the SNoo.GL App, take possession of any of the Products or Services offered by You, gain title to, or have any rights or claims over the Products or Services. SNoo.GL does not hold any right, title, or interest in the items nor have any obligations or liabilities with respect to such contracts.

SNoo.GL is not responsible for the unsatisfactory or delayed performance of services, damages, or delays resulting from items that are out of stock, unavailable, or back-ordered including fake/ counterfeit products.

The SNoo.GL App serves as a platform for you to reach a larger customer base to sell items or services. It is understood that the contract for the sale of any products or services shall be strictly between you and the Buyer, and SNoo.GL merely provides a platform for communication.

USAGE OF THE APPLICATION

You acknowledge and understand that SNoo.GL, through the App, provides hosting services to its registered users and visitors browsing the app. All items advertised or listed, along with their contents, are the sole responsibility of registered users and are considered third-party user-generated content. SNoo.GL bears no responsibility or liability for any third-party user-generated content. SNoo.GL does not initiate or control the transmission, sender, or receiver of the information contained in the transmission. It acts merely as an intermediary and does not interfere in the transactions between Buyers and Sellers.

You agree, undertake, and confirm that your use of the SNoo.GL App shall strictly adhere to the following binding principles:

  1. You shall not host, display, upload, modify, publish, transmit, update, or share any information or image that:
  • Belongs to another person over whom you have no right.
  • Is grossly harmful, harassing, defamatory, obscene, pornographic, libelous, invasive of another's privacy, hateful, racially or ethnically objectionable, or encourages unlawful activities.
  • Is false, inaccurate, or misleading in any manner.
  • Harasses or advocates harassment of another person.
  • Promotes illegal activities or abusive, threatening, or defamatory conduct.
  • Infringes upon any third-party rights, including intellectual property rights and rights of privacy or publicity.
  • Contains unauthorized videos, photographs, or images of another person.
  • Tries to gain unauthorized access to the Platform or any other illegitimate means to access or acquire information.
  • Impersonates another person or entity.
  • Contains software viruses or any other computer codes designed to disrupt or interfere with the Platform's functionality.
  1. You shall not use any device, software, or routine to interfere with the proper working of the App, including attempting to gain unauthorized access to any portion or feature of the Platform.
  2. You shall not make any negative, denigrating, or defamatory statements/comments about SNoo.GL, the brand name or domain name used by SNoo.GL, including the SNoo.GL App, or engage in any conduct that might tarnish SNoo.GL's image or reputation or its trademarks, trade names, or goodwill.
  3. You shall comply with all applicable laws, regulations, and domestic and international laws while using the SNoo.GL App, including obtaining the necessary licenses and permits.
  4. You grant SNoo.GL a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sub-licensable right to use the information you provide for promotional or advertising purposes and other business-related activities.
  5. You are responsible for providing accurate information relating to the items or services you propose to sell on the App.
  6. You shall not engage in advertising or solicitation of other Sellers on the SNoo.GL App to buy or sell products or services. You shall not use the App for any purpose that is unlawful or prohibited by these Terms of Use.
  7. You shall comply with all applicable provisions of the Information Technology Act, 2000, and other relevant domestic and international laws and obtain the necessary licenses and permits.
  8. You shall ensure confidentiality and secure handling of customers' personal data and use it solely for the purpose of scope of transactions and as authorized by SNoo.GL /Customer.

As a Seller, you may list any item on the Site unless it is a prohibited item as defined in the procedures and guidelines contained in the Terms and Conditions. 

 

LICENSE

You grant us a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right and license to use, display, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all of Your Materials, and to sublicense the foregoing rights to our Affiliates and operators of SNoo.GL. Additionally, SNoo.GL grants Sellers a limited, non-transferable, non-exclusive, non-sub licensable, non-assignable, and personal license to use the " SNoo.GL " name and/or logo on the packing material used by Sellers for the delivery of products sold on the App ;provided, however, that we will not alter any of Your Trademarks from the form provided by you (except to re-size trademarks to the extent necessary for presentation, so long as the relative proportions of such trademarks remain the same) and will comply with your removal requests as to specific uses of Your Trademarks (provided you are unable to do so using standard functionality made available to you via the applicable SNoo.GL Site or Service).

NON-EXCLUSIVE RIGHTS 

 

   The rights we grant you in this Agreement are non-exclusive, and we reserve the right:

  1. To develop or have developed for us Products, Services, concepts, systems, or techniques that are similar to or compete with any of the Products, Services, concepts, systems, or techniques that you may develop or use in connection materials and
  2. To hire, appoint, or assist third party developers or systems integrators who may offer products, services, concepts, systems, or techniques that are similar to or compete with yours. Each of us will be free to establish our own pricing for our products and services. As between you and us, you will be solely responsible and liable for payment of all costs and expenses of any nature incurred by you or your employees in connection with the performance of your obligations and exercise of your rights under these Marketplace Web Service Terms or under any agreement you enter into with any Seller or other third party

 

REPRESENTATIONS

You represent and warrant to us that:

    1. if you are a business, You are duly organized, validly existing and in good standing under the Laws of the country in which Your business is registered and that you are registering for the Service(s) within such country;
    2. Your listings should include accurate and honest descriptions of the items for sale, supported by text descriptions, graphics, pictures, or videos.
    3. You have all requisite right, power, and authority to enter into this Agreement, perform your obligations, and grant the rights, licenses, and authorizations in this Agreement;
    4. any information provided or made available by You or Your Affiliates to SNoo.GL or its Affiliates is at all times accurate and complete; and
    5. You and all of your subcontractors, agents, and suppliers will comply with all applicable Laws in your performance of your obligations and exercise of your rights under this Agreement.
    6. You must ensure full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST), Union Territory Goods and Services Tax (UTGST), or State Goods and Services Tax (SGST) for the goods or services supplied by you. It is your responsibility to charge appropriate Goods and Services taxes on the supplies and remit them to the Government.
    7. You must also provide your Goods and Services Tax Identification Number (GSTIN). Failure to provide the GSTIN will result in the blocking of transactions and processing of orders on your account.
    8. For the Food and Nutrition category, Sellers must adhere to the minimum balance shelf life norms as specified in the FSSAI E-Commerce regulations.

 

INDEMNIFICATION

You release us and agree to indemnify, defend, and hold harmless us, our Affiliates, and our and their respective officers, directors, employees, representatives, and agents against any claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, attorneys' fees) (each, a "Claim") arising from or related to: (a) your actual or alleged breach of any obligations in this Agreement; (b) any of Your Sales Channels other than SNoo.GL Sites, Your Products (including their offer, sale, performance, and fulfillment), Your Materials, any actual or alleged infringement of any Intellectual Property Rights by any of the foregoing, and any personal injury, death, or property damage related thereto; (c) Your Personnel (including any act or omission of Your Personnel or any Claim brought or directed by Your Personnel); or (d) Your Taxes. You will use counsel reasonably satisfactory to us to defend each indemnified Claim. If at any time we reasonably determine that any indemnified Claim might adversely affect us, we may take control of the defense at our expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim without our prior written consent, which may not be unreasonably withheld.

DISCLAIMER & GENERAL RELEASE

  1. The SNoo.GL sites and the Services, including all content, software, functions, materials and information made available on or provided in connection with the Services, are provided “as-is”. As a User of the Services, You use the SNoo.GL sites, the Services, and Seller Central at your own risk. To the fullest extent permissible by Law, We and Our Affiliates disclaim: (i) Any Representations or Warranties regarding this Agreement, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement; (ii) Implied Warranties arising out of course of dealing, course of performance, or usage of trade; and (iii) Any obligation, liability, right, claim, or remedy in Tort, whether or not arising from our negligence. We do not warrant that the functions contained in the SNoo.GL sites and the services will meet your requirements or be available, timely, secure, uninterrupted or error free, and We will not be liable for any Service interruptions, including but not limited to system failures or other interruptions that may affect the receipt, processing, acceptance, completion, or settlement of any transactions.

 

  1. Because SNoo.GL is not involved in transactions between Customers and Sellers or other participant dealings, if a dispute arises between one or more participants, each participant releases SNoo.GL (and its agents and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

 

LIMITATION OF LIABILITY

We will not be liable (whether in Contract, Warranty, Tort (including negligence, product liability, or other theory), or otherwise) to You or any other person for cost, recovery, or recoupment of any investment made by You or Your Affiliates in connection with this Agreement, or for any loss of profit, revenue, business, or data or damages of any kind, including without limitation direct, indirect, incidental, punitive, and consequential damages arising out of or relating to this Agreement, even if SNoo.GL has been advised of the possibility of those costs or damages. Further, Our aggregate liability arising out of or in connection with this Agreement or the transactions contemplated will not exceed at any time the total amounts during the prior six months period paid by you to SNoo.GL in connection with the Particular services giving rise to the claim.

CUSTOMER RETURNS

 

In case of any return from the customers regarding any defect/ issue with the product, We will receive and process returns of any product that were shipped to addresses and redirect the request to You.

You will be responsible for and will accept and process returns of, and provide refunds and adjustments for, any transaction in accordance with the Agreement.

 

CUSTOMER SERVICE

 

The SNoo.GL redressal assistance will have no customer obligations other than to pass any inquiries to your attention at the contact you provide, and to make available a reasonable amount of information regarding the status of the fulfillment of Your Products if you request it and if and to the extent we possess the requested information. You will ensure that all of your policies and messaging to your customers regarding shipping of Your Products and other fulfillment-related matters, reflect our policies and requirements, including with regard to shipping methods, returns, and customer service; and, you will conspicuously display on your website(s), in emails or in other media or communications any specific disclosures, messaging, notices, and policies we require.

 

We will be responsible for and have sole discretion regarding all customer service issues relating to packaging, handling and shipment, and customer returns, refunds, and adjustments related to transactions.

 

Delivery Errors and Nonconformities

You are solely responsible for any non-performance, non-delivery, mis-delivery, theft, or other mistake or act in connection with the fulfilment of Your Products. You are also responsible for any non-conformity or defect in, or any public or private recall of, any of Your Products or other products provided in connection with Your Products. You will notify us promptly as soon as you have knowledge of any public or private recalls of Your Products or other products provided in connection with Your Products.

 

COMPLIANCE WITH LAWS

 

As a Seller, you acknowledge and commit to complying with all applicable laws and will sign the declarations mentioned in this Terms of Use (ToU).

  • If you sell jewellery, you must provide a hallmark certificate (as required by applicable laws) along with the product during delivery. It is your sole responsibility to ensure compliance with hallmarking or other relevant provisions applicable to jewellery sales, and SNoo.GL will not be held liable for any non-compliance in this regard.
  • For jewellery sales, you are responsible for conducting Buyer KYC (Know Your Customer) in accordance with anti-money laundering laws and other relevant regulations. SNoo.GL disclaims any responsibility for conducting Buyer KYC.
  • You must comply with applicable data protection laws, including Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and sensitive personal data or information) Rules, 2011 (Applicable Data Protection Law). You must keep SNoo.GL’s Personal Information confidential, use it solely to fulfil your obligations under this ToU, and not disclose it to any third party for unauthorized purposes.
  • You are solely responsible for ensuring that the Your Products listed on SNoo.GL comply with all relevant laws and regulations. Products must adhere to Legal Metrology laws and Indian labeling requirements, ensuring accurate and authentic weights and measurements. Non-compliance may lead to consequences, and you may be required to answer queries from aggrieved customers, or your account may be suspended or terminated.
  • In compliance with The Consumer Protection (E-commerce) Rules, 2020 and any amendments, you must not mislead consumers with false reviews, and you are obligated to provide benefits such as refund, return/replacement, exchange, warranty, guarantee, withdrawal, and cancellation for products/services listed on SNoo.GL.
  • You must comply with various requirements under The Consumer Protection (E-commerce) Rules, 2020, including registration with SNoo.GL for selling products/services on Platform, providing necessary product details, total price breakup, guarantees/warranties, and appointing Grievance Officers.
  • You must also adhere to The Legal Metrology (Packaged Commodities) Rules 2011, ensuring compliance with label declarations and other regulations for the products listed on SNoo.GL. Non-compliance may result in legal repercussions, and you will indemnify SNoo.GL for any losses incurred due to your non-compliance.

 

TAX MATTERS

As between the parties, you will be responsible for the collection, reporting, and payment of any and all of Your Taxes, except to the extent SNoo.GL expressly agrees to receive taxes or other transaction-based charges in connection with tax calculation services made available by SNoo.GL and used by you. You agree to and will comply with the Tax Policies. All fees payable by you to SNoo.GL under this Agreement or the applicable Service Terms are exclusive of any applicable taxes, and you will be responsible for paying SNoo.GL any of Your Taxes imposed on such fees.

CONFIDENTIALITY

During the course of your use of the Services, you may receive information relating to us or to the Services, including but not limited to SNoo.GL, that is not known to the general public (“Confidential Information”). You agree that: (a) all Confidential Information will remain SNoo.GL’s exclusive property; (b) You will use Confidential Information only as is reasonably necessary for your participation in the Services; (c) you will not otherwise disclose Confidential Information to any other Person; and (d) you will take all reasonable measures to protect the Confidential Information against any use or disclosure that is not expressly permitted in this Agreement. You may not issue any press release or make any public statement related to the Services, or use our name, trademarks, or logo, in any way (including in promotional material) without our advance written permission, or misrepresent or embellish the relationship between us in any way.

FORCE MAJEURE

We will not be liable for any delay or failure to perform any of our obligations under this Agreement by reasons, events or other matters beyond our reasonable control.

PASSWORD SECURITY

Any password we provide to You may be used only during the Term to access Seller Central to use the Services, electronically accept Your Transactions, and review your completed transactions. You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party (other than third parties authorized by you to use your account in accordance with this Agreement) and are solely responsible for any use of or action taken under your password. If your password is compromised, you must immediately change your password.

AUDITS

SNoo.GL reserves the right to inspect and audit Seller's records and premises through itself or approved third-party testing agencies. The cost of the audit will be borne by SNoo.GL unless discrepancies or non-compliance with SNoo.GL 's Seller policies are found, in which case the cost will be borne by the Seller.

BREACH 

SNoo.GL reserves the right to take appropriate action against Sellers who fail to comply with any applicable laws outlined in this Terms of Use or those related to the listed products. Such actions may include, but are not limited to, delisting or blacklisting Sellers from the Platform. SNoo.GL may impose penalties as deemed suitable for non-compliance with this document.

In the event of any breach of the Terms of Use, privacy policy, Prohibited & Restricted Item Policy, or other policies by Sellers, SNoo.GL reserves the right to take appropriate action, which may include but is not limited to:

  • Limiting your activity on the Platform
  • Immediately removing your information
  • Warning other users of your actions
  • Temporarily or indefinitely suspending, terminating, or blocking your account
  • Refusing you access to the Platform
  • Putting your account on hold

Actions that may cause legal liability for You, other users, or SNoo.GL, or failure to produce required legal documents, such as those for Product sales in certain categories, may lead to such consequences. Sellers must accurately list products under the specified category and must not mislead consumers by listing them under inappropriate categories. They are responsible for handling returns due to manufacturing defects and resolving such issues with manufacturers.

Sellers shall bear the consequences and pay the entire amount of penalties received by SNoo.GL for any actions taken against SNoo.GL. SNoo.GL will not be held responsible for any violations of applicable laws committed by Sellers. Sellers must respond, defend, and hold SNoo.GL harmless against any claims arising from their listings.

SNoo.GL, at its sole discretion, may reinstate suspended Sellers. However, a suspended or blocked Seller may not attempt to register with SNoo.GL or use the Platform until reinstated. If there is a breach of the Terms of Use or other rules and policies, SNoo.GL reserves the right to recover any amounts owed and take legal action, including involving appropriate authorities.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Bangalore, India.

SUSPENSION AND TERMINATION

You agree that any violation by the Seller of these Terms will likely cause irreparable harm to the Company, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity.

The Terms will continue to apply until terminated by either the registered Seller or the Company as set forth below. If You object to the Terms or are dissatisfied with the Platform, You may (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform.  

The Company may disable the user’s access or block future access to the Platform or suspend or terminate the user’s account if it believes, in its sole and absolute discretion, that You have violated any term of these Terms/General Terms or the Privacy Policy or in any way otherwise acted unethically. Notwithstanding anything in this Clause, all terms which by their nature are intended to survive such termination, will survive indefinitely unless and until the Company chooses to terminate them.

The Seller shall be liable to pay any fees or charges, if applicable in respect of the Services until the date of termination by either party whatsoever.

DISPUTES & ARBITRATION

In consideration for SNOO.GL granting you access to and use of the SNOO.GL App, SNOO.GL Platforms and SNOO.GL Services, you agree that in case of any dispute between You and any Commercial Partner or other User or recipient of the funds transferred by You, SNOO.GL shall not be a party to the same. While SNOO.GL is not obligated to mediate or resolve disputes, SNOO.GL will assist Users in communicating with each other regarding a dispute. SNOO.GL may at its own discretion however, without having any obligation to do so, assist in resolving the disputes between the Users and the Commercial Partners.

Except as otherwise set forth in these Terms of Use, these Terms of Use shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the SNOO.GL Services or these Terms, including those relating to its validity, its construction or its enforceability, but excluding those provisions where it has been specified that SNOO.GL’s decision shall be final,  (any “Dispute”) shall be, if initiated by the User, first raised by the user to -------------------------------. If such Dispute has not been settled within sixty (60) days after the User reaches out to the aforementioned email IDs, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (“Act”). Provided however when SNOO.GL raises any dispute, SNOO.GL may directly initiate arbitration in accordance with this clause. The Dispute shall be resolved by one (1) arbitrator to be appointed by SNOO.GL. The place the arbitration shall be Bangalore, India. The language of the arbitration shall be English. The existence and content of the arbitration proceedings, including documents and briefs submitted by the parties, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

 

DEFINITIONS

As used in this Agreement, the following terms have the following meanings:

"Affiliate" means, with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with that entity.

"Content" means copyrightable works under applicable Law and content protected by database rights under applicable Law.

"Intellectual Property Right" means any patent, copyright, Trademark, domain name, moral right, trade secret right, or any other intellectual property right arising under any Laws and all ancillary and related rights, including all rights of registration and renewal and causes of action for violation, misappropriation or infringement of any of the foregoing.

"Law" means any law, ordinance, rule, regulation, order, license, permit, judgment, decision, or other requirement, now or in the future in effect, of any governmental authority (e.g., on a federal, state, or provincial level, as applicable) of competent jurisdiction.

"Selling Account" means the password protected account we make available to a Seller in support of its participation in one or more Services covered by this Agreement.


Seller" means any person or entity (including you, if applicable) that is participating in a service covered by this Agreement.

"Service" means each of the following services: Selling on SNoo.GL, Fulfilment by SNoo.GL, SNoo.GL Clicks (including SNoo.GL Sponsored Products), the Marketplace Web Service, and, if the Elected Country for a Service is the United States, the Transaction Processing Services, together in each case with any related services and materials we make available.

"Shipment Information" means, with respect to any of Your Products, the estimated or promised shipment and delivery date.

"Trademark" means any trademark, service mark, trade dress (including any proprietary "look and feel"), trade name, other proprietary logo or insignia, or any other source or business identifier, protected or protectable under any Laws.

"Your Materials" means all Technology, Your Trademarks, Content, Your Product information, data, materials, and other items or information provided or made available by you or your Affiliates to SNoo.GL or its Affiliates.

"Your Product" means any product or service that you: (a) have offered through the Selling on SNoo.GL Service; (b) have made available for advertising through the SNoo.GL Clicks Service; or (c) have fulfilled or otherwise processed through the SNoo.GL Service.

"Your Transaction" means any sale of Your Product(s) through a SNoo.GL Site.

"Your Information" means the software, data, text, audio, video, images, or other Content that you use in connection with Product/Services listed.

 

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