SNooGL - Terms and Conditions
Welcome to SNooGL.
Please read our Terms and Conditions thoroughly before using our services.
Welcome to SNooGL.
Please read our Terms and Conditions thoroughly before using our services.
Contents
Definition 2
ELIGIBILITY 4
REGISTRATION 4
SERVICES 5
COMMUNICATIONS 5
PLATFORM FOR FACILITATION 5
PAYMENT TERMS 6
PROHIBITED USAGE OF THE PLATFORM / REPRESENTATIONS AND WARRANTIES 7
FRAUDULENT ACTIVITIES 8
DISCLAIMER OF WARRANTIES AND LIABILITY 9
COMMERCIAL PARTNER/ SELLERS/ SERVICE PROVIDER/ DELIVERY PARTNER/ THIRD PARTY PRODUCT, SERVICES AND CONTENT 10
OWNERSHIP 10
INDEMNIFICATION AND LIMITATION OF LIABILITY 10
VIOLATION OF THESE TERMS 11
SUSPENSION AND TERMINATION 11
GOVERNING LAW AND JURISDICTION 11
GRIEVANCE REDRESSAL 12
DISPUTES & ARBITRATION 12
This document is an electronic record in terms of Information Technology Act, 2000, amendments thereof from time to time and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please read the terms and conditions carefully before registering, accessing or using the SNoo.GL application (the "Application"). The terms and conditions are a legal contract ("Agreement") between You and SNoo.GL C/o SNoo.GL Technologies India Pvt Ltd having its registered office at 2059-2060, 4th Floor, 16th B main road, Yelahanka New Town, Bangalore - 560064. You agree and acknowledge that you have read the terms and conditions set forth below. If you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not use the Services and/or immediately terminate the Services and/or uninstall the mobile application.
We may amend the terms and conditions at any time by posting an updated version at SNoo.GL website(s) and SNoo.GL App(s). The updated version of the Terms of Service shall take effect immediately upon posting. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of SNoo.GL App following the posting of changes will mean that You accept and agree to the revisions including additional Terms or removal of portions of these Terms, modifications etc. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and avail the Services. SNoo.GL may provide to a claims processor any necessary information (including your contact information) if there is a complaint, dispute or conflict, involving you and a Third Party Provider and such information or data is necessary to resolve the complaint, dispute or conflict.
USING SNoo.GL INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by SNoo.GL and SNoo.GL Entity Policies (including but not limited to Privacy Policy) available on the SNoo.GL website(s) and SNoo.GL App(s) as amended from time to time.
DEFINITION
“We”, “Us”, “Our” “Company”- shall refer to SNoo.GL and SNoo.GL Entities.
“You”, “Yours”, “Yourself”, “User” means any prospective user, or registered user of SNoo.GL and SNoo.GL Group Entities, including but not limited to customers and registered Commercial Partners/Third party providers.
“SNoo.GL Website” means https://www.snoo.gl/ or any other website hosted or registered by SNoo.GL or SNoo.GL Group Entities.
“SNoo.GL App” - The mobile application(s), hosted by SNOO.GL and SNOO.GL Entities for providing SNOO.GL services to its users, including merchants and service providers and also includes any and all Services where it acts as an Intermediary.
“SNoo.GL Group Entities” means subsidiaries, affiliates of SNoo.GL and associate platforms of SNoo.GL including but limited to SNOO.GL MANDY, CHATTR, DISHUM, MOMENTS, CLUBS, HIRE A FERRYSTAR, SNooPAY, SWAPP, SNooBUCKS
“SNoo.GL Platform” means any platform owned/subscribed/used by SNoo.GL or SNoo.GL Group Entities including but not limited to the SNoo.GL Website, the SNoo.GL App, other mobile applications, devices, URLs/links, notifications, chatbots, SNoo.GL’s social media channels or any other communication medium or mechanism used by SNoo.GL or SNoo.GL Group Entities to provide services to the Users.
“SNoo.GL Services” means and include all services offered/ to be offered by SNoo.GL, and SNoo.GL Group Entities either directly or through its Commercial Partners as explained herein.
“SNoo.GL MANDY”: Platform where products/services from various verticals are listed for sale. As a registered seller, commercial partners, service providers are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms of Use.
“DISHUM”, “MOMENTS”, and “CLUBS”: Platform offering personalized opportunities to create, connect, communicate, discover and share contents including but limited to short videos, pictures, encrypted chat space or Chat/meet rooms.
“SNoo.GL HIRE A FERRYSTAR”: Platform where delivery service is available for commercial partners and users to deliver the products to the users either from the SNoo.GL MANDY member to the user or the SWAPP members or hired by the users for personal deliveries.
“SNooPAY”: Bill payment platform introduced by SNoo.GL which allows users to pay bills (or make pre-paid mobile recharge payments) including but not limited to electricity distribution companies, piped gas distribution companies, broadband companies, telecom companies, insurance companies.
“SWAPP”: Platform providing the space for sale of used products or giveaway opportunity and unique option to barter a used product in exchange of another used product, all being displayed/posted by the registered users.
“Commercial Partner” means any individual or entity with whom SNoo.GL or SNoo.GL Group Entities have a contractual relationship and includes but is not limited to entities offering content/product/services on SNoo.GL App via Third Party providers including Sellers, Service Providers, Delivery Partners etc.
“Sellers” means entities offering goods for sale to the Users via SNOO.GL MANDY.
“Service Providers” means entities offering services to the Users via SNOO.GL MANDY
“Delivery Partners” means individuals and entities offering pick and drop off services via HIRE A FERRYSTAR to facilitate MANDY, SWAPP and other functionaries.
“SNooBUCKS” is points system called point-to-cash provision where user will earn SNooBucks for various activity on SNooGL includes watching, likes, creating, sharing DISHUM, engaged in CHATTR for certain duration, creating echoing through quickmoji’s passing private comments, public comments of MOMENTS. SNooBucks points can be converted into readily usable currency which can be redeemed to the users SNooPAY wallet and can be used it for payment activity on SNooGL.
“Digital Goods or Services”
1.ELIGIBILITY
By accessing SNOO.GL Service and SNOO.GL Platforms, You represent that: -
Additionally, SNOO.GL reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without any reasons for doing so.
2.REGISTRATION
2.1 In order to use the Platform and avail the SNOO.GL Services, Users will have to register on the Platform and create an account with a unique user identity and password (“Account”). Users will be required to enter their personal information including their name, contact details, email address and valid phone number while registering an Account (in compliance with Privacy policy). As part of the registration, Users may be required to undertake a verification process to verify the information provided.
2.2 You are solely responsible for the information You provide to Us. You shall ensure and confirm that the Account information and all other information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, or if any information is found to be incomplete or incorrect, You shall promptly update Your Account information on the Platform.
2.3 In the case where (i) Users provide any information that is untrue, inaccurate, not current or incomplete, or SNOO.GL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete (ii) the Platform is unable to establish a unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. SNOO.GL reserves the full discretion to suspend a User's Account in the above event and does not have the obligation/liability to share any Account information whatsoever.
2.4 SNOO.GL shall obtain User location-based information while the user uses their mobile device or computer to request a SNOO.GL Service on the Platform. Such location based information shall be used by SNOO.GL only to facilitate and improve the SNOO.GL Services being offered to Users since the MANDY, SWAPP and HIRE A FERRY STAR uses location in order to provide services.
2.5 You will be responsible for the confidentiality of the Account information provided and fully responsible for all activities that take place on Your Account. You agree to immediately notify SNOO.GL of any unauthorized access to Your Account. You may be held liable to pay damages for losses caused due to unauthorized use of Your Account as a result of Your failure to keep Your Account information secure and confidential.
3.SERVICES
3.1 Subject to the acceptance of all the terms, conditions and notices contained in these terms of use and privacy policy, users are granted a personal, non-exclusive, non-transferrable, and limited right to access the platform to avail the snoo.gl services and connect with commercial partners, sellers, third parties and delivery partners on the platform.
3.2 Being All-In-One-People's App, it has users, store owners and advertisers registered all under one platform which includes availing Services or Buy products from Neighbourhood Stores on SNooGL® MANDY®, get deliveries through a FERRYSTAR®, Barter, Sell or GiveAway through SWAPP®, pay utility bills and recharge on SNooPAY.
3.3 In addition, users can also Create and Share Short Videos on DISHUM®. Chat privately and securely through CHATTR®. Share your precious moments with your friends. In Moments® by uploading pictures, videos, gifs. Join clubs of interest and get daily updates and news.
3.4 Advertisers can publish colourful banners, logo ads that can be strategically placed in various slots and with various geographical preferences, including limiting the exposes to areas and pin codes.
4.COMMUNICATIONS
4.1 SNOO.GL may send alerts to the mobile phone number provided by You while registering with the SNOO.GL Platform for the service or on any updated mobile number subsequently provided by You on the SNOO.GL Platform, or via e-mail or push notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages.
4.2 SNOO.GL will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from SNOO.GL as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the SNOO.GL Platform or availing any SNOO.GL Services. SNOO.GL shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold SNOO.GL liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
4.3 You authorize SNOO.GL to contact You and communicate with You for any SNOO.GL Service or Offer(s). SNOO.GL may use third party service providers to send alerts or communicate with You. You authorize SNOO.GL and SNOO.GL Entities to override the DND settings to reach out to You over calls, SMS, emails and any other mode of communication.
4.4 The SMS/e-mail alert/push notification service provided by SNOO.GL is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, SNOO.GL shall be immediately informed about the same by You and SNOO.GL will make best possible efforts to rectify the error as early as possible.
4.5 You shall not hold SNOO.GL liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.
4.6 The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. SNOO.GL shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
4.7 You will indemnify and hold harmless SNOO.GL and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which SNOO.GL or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You;
5. PLATFORM FOR FACILITATION
SNOO.GL is a platform that Users utilize to meet and interact with one another for their transactions. SNOO.GL is not and cannot be a party to or control in any manner any transaction between the Platform's Users.
PERTAINING TO THE SNOO.GL AS PLATFORM
6. PAYMENT TERMS
6.1 The information relating to the accepted payment methods on the Platform shall be displayed on the product or service page or during the transaction process. Users shall pay such amount indicated on the Platform with respect to the SNOO.GL services availed.
6.2 To the extent permitted by applicable law and subject to the Privacy Policy, You acknowledge and agree that SNOO.GL may use certain Third-party vendors and Service providers, including payment gateways, to process payments and manage payment card information. SNOO.GL can ensure such third-party vendors and service providers possess necessary licenses from the appropriate authority.
6.3 In order to avail the Services, You undertake to use and provide valid bank details or other details required for facilitating payment towards the Services (“Payment Details”). By providing the Payment Details, You represent and warrant that: (a) You are legally authorized to provide such Payment Details; (b) You are legally authorized to perform payments using such Payment Details; and(c) such action does not violate the terms and conditions applicable to Your use of such Payment Details or applicable law. You may add, delete, and edit the Payment Details You have provided from time to time through the Platform.
6.4 Except to the extent otherwise required by applicable law, SNOO.GL is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, SNOO.GL is not liable for any payments that do not complete because: (a) Your bank account or any other payment did not contain sufficient funds to complete the transaction; (b) You have not provided the Company with correct Payment Details; (c) Your payment card has expired; or (d) circumstances beyond the Company’s reasonable control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) which prevent the execution of the transaction.
6.5 SNOO.GL shall not be responsible for any unauthorized transactions conducted on the Platform using Your Payment Details. The Company shall not be obligated to refund any money to You in such instances.
6.6 Users may be charged a separate platform fee/service fee (“Service Fees”). The Service Fees shall be paid prior to availing any of the respective SNOO.GL Services.
6.7 Where enabled by the respective Merchant, Users may pay for the respective SNOO.GL Services through ‘Cash on Delivery’. Users understand and acknowledge that Delivery Partners may not have exact change during the time of payment, and as such, it shall be the Users responsibility to ensure that they provide the exact amount for the SNOO.GL Services as indicated on the Platform.
6.8 SNoo.GL does not designate any portion of your payment as a tip to the Service Professional. Any representation by SNoo.GL to the effect that tipping is “voluntary”, “not required”, and/or “included” in the payments you make for Services is not intended to suggest that SNoo.GL provides any additional payments to Service Professionals. You understand and agree that while you are free to provide additional payment to any Service Professional who provides you with Service, you are under no obligation to do so.
6.9 SNoo.GL Pay, an online payment system with a SNoo.GL Wallet features which can be used by the users to make payments of utility bills their SNoo.GL wallet account /directly from their UPI account from other payment modes.
7.PROHIBITED USAGE OF THE PLATFORM/ REPRESENTATIONS AND WARRANTIES
7.1 You represent and warrant that they have not received any notice from any third party or any governmental authority and no litigation is pending against them in any court of law, which prevents them from accessing the Platform and/or availing the SNoo.GL Services.
7.2 You undertake, including but not limited, not to host, display, upload, modify, publish, transmit, store, update or share any information that:
a. belongs to another person and to which the User does not have any right;
b .is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting, or harassing on the basis of gender, libelous, racially, or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
c. is harmful to child;
d. infringes any patent, trademark, copyright, or other proprietary rights;
e. violates any law for the time being in force;
f. impersonates another person;
g. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation;
h. contains software virus or any other computer code, file or program designed to interrupt, destroy, or limit the functionality of any computer resource;
i. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;
j. disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Platform or any affiliated or linked sites;
k. violate the Terms contained herein or elsewhere;
7.3 You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by the Company. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access.
7.4 You agree to not sell any illegal product or provide any illegal service using the Platform.
7.5 You may not:
(i) remove any copyright, trademark or other proprietary notices from any portion of the Services;
(ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by SNoo.GL;
(iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law;
(iv) link to, mirror or frame any portion of the Services;
(v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or,
(vi) Attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
7.6 Users acknowledge and agree that by accessing or using the Platform, they may be exposed to content from others that they may consider offensive, indecent or otherwise objectionable. SNoo.GL disclaims all liabilities arising in relation to such offensive content on the Platform.
7.7 Users agree and acknowledge that the use of the SNoo.GL Services offered by SNoo.GL is at their sole risk and that SNoo.GL disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
7.8 Without prejudice to the above, SNoo.GL makes no representation or warranty that the SNoo.GL Services will meet the Users requirements as it is only a Platform to facilitate the users and registered commercial partners to function.
8.FRAUDULENT ACTIVITIES
8.1 Please do not share Your debit/credit card number, CVV number, OTP, UPI/ATM pin and other sensitive information with anyone claiming to be a Company representative. Company or its authorized representatives will NEVER ask You to share the aforesaid details. Beware of fraudsters and please report incidents immediately to Your bank, the nearest police station and at https://cybercrime.gov.in/.
8.2 Please exercise caution to verify the portals/website links claiming to be SNoo.GL or a lookalike or a payment link shared over social media or a social messaging Apps claiming to be SNoo.GL discounts or offers and proactive calls from unauthorized numbers requesting for personal/financial information.
9.DISCLAIMER OF WARRANTIES AND LIABILITY
9.1 This Platform, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, SNOO.GL does not warrant that:
a. This Platform will be constantly available, or available at all; or
b. The information on this Platform is complete, true, accurate or non-misleading.
9.2 SNOO.GL will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Platform. SNOO.GL does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Platform; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
9.3 Nothing on Platform constitutes, or is meant to constitute, advice of any kind. All the Products/Services sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.
9.4 You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates.
9.5 While the Company has made best efforts to display the colours of the Product image on the Platform as accurately as possible. However, the actual colours of the Products You see will depend on Your monitor or device, and the Company does not provide any guarantee in respect of such display and will not be responsible or liable for the same.
9.6 The Company makes no representation that the Content on the Platform is appropriate to be used or accessed outside the Republic of India. Any Users who use or access the Platform from outside the Republic of India, do so at their own risk and are responsible for compliance with the laws of such jurisdiction.
9.7 The Company has endeavored to ensure that all the information on the Platform is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the Services or otherwise. The Company shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the Company’s reasonable control.
10.COMMERCIAL PARTNER/ SELLERS/ SERVICE PROVIDER/ DELIVERY PARTNER/ THIRD PARTY PRODUCT, SERVICES AND CONTENT
The Services may be made available or accessed in connection with third party services and content (including advertising) that SNOO.GL does not control. You acknowledge that different terms of use and privacy policies may apply to Your use of such third party services and content. SNOO.GL does not endorse such third party services and content and in no event shall SNOO.GL be responsible or liable for any products or services of such third party providers. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.
SNOO.GL and SNOO.GL Entities may provide third party services via SNOO.GL Platform. You understand that We do not own those services and you may need to accept their respective terms and conditions and may require to share additional information in order to avail such products/services provided by third parties on SNOO.GL Platform. SNOO.GL does not hold any Liability on the information collected from you by third party website or application and we cannot indemnify You for any third party actions.
11. OWNERSHIP
The Services and all rights therein are and shall remain SNOO.GL’s property or the property of SNOO.GL’s licensors. Neither these Terms nor Your use of the Services convey or grant to you any rights:
(i) in or related to the Services except for the limited license granted above; or
(ii) to use or reference in any manner SNOO.GL’s company names, logos, product and service names, trademarks or services marks or those of SNOO.GL’s licensors.
12.INDEMNIFICATION AND LIMITATION OF LIABILITY
12.1 You agree to indemnify, defend and hold harmless SNOO.GL and its affiliates including but not limited to its (and its affiliates’) officers, directors, consultants, agents, representatives and employees; and its third party partners (“Indemnitees”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including reasonable legal fees) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms and/or the Privacy Policy. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms and/or the Privacy Policy, Your violation of applicable laws, or Your violation of any rights of another, including any intellectual property rights.
12.2 In no event shall the Company and its directors, officers, partners, consultants, agents, and employees and its third party partners, be liable to You or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or Content on the Platform.
13.LICENSE
Subject to your compliance with these Terms, SNOO.GL grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to:
(i) access and use the Applications on your personal device solely in connection with your use of the Services; and
(ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by SNOO.GL and SNOO.GL’s licensors.
14.VIOLATION OF THESE TERMS
You agree that any violation by the user of these Terms will likely cause irreparable harm to the Company, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity.
15. SUSPENSION AND TERMINATION
15.1 The Terms will continue to apply until terminated by either the user or the Company as set forth below. If You object to the Terms or are dissatisfied with the Platform, You may (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform.
15.2 The Company may disable the user’s access or block future access to the Platform or suspend or terminate the user’s account if it believes, in its sole and absolute discretion, that You have violated any term of these Terms or the Privacy Policy or in any way otherwise acted unethically. Notwithstanding anything in this Clause, all terms which by their nature are intended to survive such termination, will survive indefinitely unless and until the Company chooses to terminate them.
15.3 Any such termination under clause 14.1 and 14.2 above shall not cancel your obligation to pay for a Product purchased on the Platform, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.
15.4 The user shall be liable to pay any fees or charges, if applicable in respect of the Services until the date of termination by either party whatsoever.
16. GOVERNING LAW AND JURISDICTION
16.1 These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Bangalore, India.
17.GRIEVANCE REDRESSAL
17.1 Grievance Handling:
17.1.1 For any order related issue, You may first reach out to Us via chat support on the App for real time basis resolution.
17.1.2 You may also write to Us at _________________________ and We will strive to resolve Your order related grievance within the timelines prescribed under applicable laws.
17.1.3 If You still have any grievances, or complaints or concerns with respect to the Platform or order or are not satisfied with the resolution, the Content, or the Services, You can contact the designated Grievance cum Nodal Officer of the Company, can be accessed here. Details of the Grievance cum Nodal Officer is provided in compliance of (1) Information Technology Act, 2000 and rules made there under, and (2) Consumer Protection (E-Commerce) Rules 2020, as amended time to time.
17.1.4 The Grievance Officer of the Company shall endeavour to acknowledge the User grievances, or complaints or concerns with respect to the Platform, the Content, or the Services, within 48 hours of receipt of the same and shall endeavour to redresses the same at the earliest and in no event later than 30 (thirty) days of receipt of such request. By lodging a complaint or grievance, You agree to provide complete support to the Grievance Officer and such reasonable information as may be sought by them from You.
18.DISPUTES & ARBITRATION
In consideration for SNOO.GL granting you access to and use of the SNOO.GL App, SNOO.GL Platforms and SNOO.GL Services, you agree that in case of any dispute between You and any Commercial Partner or other User or recipient of the funds transferred by You, SNOO.GL shall not be a party to the same. While SNOO.GL is not obligated to mediate or resolve disputes, SNOO.GL will assist Users in communicating with each other regarding a dispute. SNOO.GL may at its own discretion however, without having any obligation to do so, assist in resolving the disputes between the Users and the Commercial Partners.
Except as otherwise set forth in these Terms of Use, these Terms of Use shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the SNOO.GL Services or these Terms, including those relating to its validity, its construction or its enforceability, but excluding those provisions where it has been specified that SNOO.GL’s decision shall be final, (any “Dispute”) shall be, if initiated by the User, first raised by the user to -------------------------------. If such Dispute has not been settled within sixty (60) days after the User reaches out to the aforementioned email IDs, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (“Act”). Provided however when SNOO.GL raises any dispute, SNOO.GL may directly initiate arbitration in accordance with this clause. The Dispute shall be resolved by one (1) arbitrator to be appointed by SNOO.GL. The place the arbitration shall be Bangalore, India. The language of the arbitration shall be English. The existence and content of the arbitration proceedings, including documents and briefs submitted by the parties, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
CONTACT US:
Extended Terms and Conditions for CHATTR/ DISHUM/ Moments
Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the SNOO.GL website located at https://www.snoo.gl/, and all associated sites linked to https://www.snoo.gl/, or the SNOO.GL mobile application or any similar platform (hereinafter collectively, the SNOO.GL Platform) on any device and/or before creating account, content including pictures, videos, gifs, short videos and connecting with the world offered by SNOO.GL on the SNOO.GL Platform.
SERVICES
CHATTR offers unique and general chat features protected by end-to-end encrypted platform. End-to-End encryption chat feature ensures privacy and security between two users. No one, including SNooGL and third parties, can read messages as they travel between your phone and other user’s phone.
It will not exhibit any information about user’s activity in CHATTR.
SNooGL is the believer of equal opportunities. An existing feature enhanced is “GO INVISIBLE” where one user blocks another user, SNooGL uniquely restricts the user to see profile photo, profile audio, thoughts and moments of the blocked users too, making equal grounds to both users.
A one of its kind super protection feature where in one user can protect each friend’s (another users) chat by creating unique question and answer and saving it to specific to that friend’s chat. Every time when a user taps that friend, the set question will appear and against providing the set answer, the user will gain access to chat room. This feature is unilateral in nature. Notifications for such protected chat will not appear in the list. However number of unread messages count appears/reflects in notification and chat list.
Users can express in a non-textual manner. And you find it adjacent to text field. There is a text balloon image, on tapping users cans send blank messages and express non-textually.
THE PRIVACY POLICY
Providing our Service requires collecting and using your information. The Privacy Policy explains how we collect, use, and share information across. It also explains the many ways you can control your information, including in the SNOO.GL Privacy and Security Settings. You must agree to the Privacy Policy to use SNOO.GL.
PERMISSIONS YOU GIVE TO US. As part of our agreement, you also give us permissions that we need to provide the Service.
Nothing is changing about your rights in your content. We do not claim ownership of your content that you post on or through the Service and you are free to share your content with anyone else, wherever you choose. However, we need certain legal permissions from you (known as a "licence") to provide the Service. When you share, post or upload content that is covered by intellectual property rights (such as photos or videos) on or in connection with our Service, you hereby grant to us a non-exclusive, royalty-free, transferable, sublicensable, worldwide licence to host, use, distribute, modify, run, copy, publicly perform or display, translate and create derivative works of your content (consistent with your privacy and application settings). This licence will end when your content is deleted from our systems.
You give us permission to show your username, profile picture and information about your actions (such as likes) or relationships (such as follows) next to or in connection with accounts, ads, offers and other sponsored content that you follow or engage with that are displayed.
Content Removal and Disabling or Terminating Your Account
We can remove any content or information that you share on the Service if we believe that it violates these Terms of Use, our policies or we are permitted or required to do so by law. We can refuse to provide or stop providing all or part of the Service to you immediately to protect our community or services, or if you create risk or legal exposure for us, violate these Terms of Use or our policies , if you repeatedly infringe other people's intellectual property rights, or where we are permitted or required to do so by law. We can also terminate or change the Service, remove or block content or information shared on our Service, or stop providing all or part of the Service if we determine that doing so is reasonably necessary to avoid or mitigate adverse legal or regulatory impacts on us.
WHO IS RESPONSIBLE IF SOMETHING HAPPENS.
Extended Terms and Conditions for SNooPAY and Digital Products
Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the SNOO.GL website located at https://www.snoo.gl/, and all associated sites linked tohttps://www.snoo.gl/, or the SNOO.GL mobile application or any similar platform (hereinafter collectively, the SNOO.GL Platform) on any device and/or before availing any travel, recharge or bill payment or digital products related services offered by SNOO.GL on the SNOO.GL Platform. (hereinafter, SNOO.GL Digital Service/Services)
ELIGIBILITY
The SNOO.GL Digital Services are not available to persons under the age of 12+ or to anyone previously suspended or removed by SNOO.GL from availing the SNOO.GL Digital Services or accessing the SNOO.GL Platform. By accepting the T&Cs or by otherwise using the SNOO.GL Digital Services on the SNOO.GL Platform, You represent that You are at least 12+ years of age and have not been previously suspended or removed by SNOO.GL, or disqualified for any other reason, from availing the SNOO.GL SNooPAY and Digital Goods or Services or using the SNOO.GL Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, SNOO.GL reserves the right to suspend or permanently prevent You from availing SNOO.GL Digital Services or using the SNOO.GL Platform.
SERVICES
SNOO.GL FACILITATING RECHARGES
SNOO.GL is only a reseller of digital products. SNOO.GL or its related entities do not provide mobile operator services or dish operators and is only a reseller of prepaid mobile, DTH, data card and toll tags recharge services which are ultimately provided by respective service providers companies or by other distributors or aggregators. SNOO.GL or its related entities is not a warrantor, insurer, or guarantor of the services to be provided by the respective service providers companies. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the recharge purchased must be handled directly between You (or the recipient of the recharge) and the respective service providers companies. SNOO.GL or its related entities will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.
REFUND POLICY
All sales of prepaid recharge on the SNOO.GL Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. SNOO.GL is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the SNOO.GL Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by reaching out to our customer services on the SNOO.GL Platform. Please include the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. SNOO.GL will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be normally credited to the source of the payment.
Extended Terms and Conditions for SNoo.GL MANDY
The following terms and conditions (“SNOO.GL Store T&Cs”) are specific to accessing / using the e-commerce marketplace on the SNOO.GL App, where various products and services may be listed for purchase (“Store”). All Users accessing SNOO.GL MANDY Store shall be deemed to have read, understood and agreed to be bound by these SNOO.GL Store T&Cs to be read in consonance with the SNOO.GL Terms of Use.
SNOO.GL MANDY Store is a curated e-commerce platform whereby SNOO.GL acts as a marketplace for third party sellers (Sellers) to list their products and offer attractive products or services to the Users. For the avoidance of doubt, it is clarified that SNOO.GL does not maintain any inventory or control over inventory of the products listed on the SNOO.GL Store and only provides a marketplace platform.
USE OF SNOO.GL MANDY Store
(i) SNOO.GL shall not be liable for any defects in the goods sold by the Sellers and does not provide any warranty for any products. Warranty, if any, shall be provided by the Seller. SNOO.GL recommends that each User verify the applicability of warranty terms in respect of each product before purchasing the same through SNOO.GL MANDY Store.
(ii) SNOO.GL shall not be liable for any claims arising in relation to the delivery of the products or the quality of the goods / services purchased by the User.
(iii) the return, replacement and/ refund in relation to such products shall be dealt with in the manner as provided in Store policies, as available on the Website; and
(iv) At no time shall SNOO.GL hold any right, title or interest over the products nor shall snoo.gl have any obligations or liabilities in respect of such contract entered into between buyers and commercial partner/sellers/service provider/delivery partner/third party. SNOO.GL is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered or fake/counterfeit products.
PRICING & AVAILABILITY
a. We list availability information for products sold by us on the App, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just estimates. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.
b .All prices are listed in Rupees. Items in your cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may vary between the time you place it in your cart and the time you purchase it.
c. Sellers are responsible for providing accurate and up-to-date payment information to facilitate successful financial transactions. SNoo.GL MANDY is not liable for any issues arising from inaccurate or outdated payment details provided by sellers.
d. All prices displayed are inclusive of Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.
CANCELLATION, RETURNS AND REFUNDS
Products/Services may have differing return / refund terms as set out in the SNoo.GL App. The return/refund policy will typically be mentioned in the display page of the Products/Services and agreed on by the Commercial Partner/Sellers/Service provider.
LIABILITY
a. SNoo.GL MANDY operates as a platform for facilitating transactions, and as such, it does not assume responsibility for the quality, safety, or legality of the products/services listed by sellers on the platform. Sellers bear sole responsibility for the accuracy and adherence to legal standards of their offerings.
b. SNoo.GL MANDY is not liable for any direct, indirect, incidental, consequential, or punitive damages that may arise from the use of the platform. This includes, but is not limited to, financial losses, business disruptions, or damages to reputation.
c. Users of SNoo.GL MANDY acknowledge that they engage with the platform at their own risk. While SNoo.GL MANDY takes reasonable measures to ensure the integrity and security of the platform, it cannot guarantee the absence of errors, interruptions, or unauthorized access.
d. SNoo.GL MANDY is not responsible for resolving disputes between users. However, SNoo.GL MANDY may, at its discretion, offer assistance in resolving disputes to promote a positive and trustworthy environment.
e. Sellers and buyers alike are encouraged to exercise due diligence, such as researching products/services, reviewing seller ratings, and communicating effectively, to make informed decisions and mitigate potential risks associated with transactions on the platform.
f. SNoo.GL MANDY reserves the right to suspend or terminate accounts that violate these terms or engage in activities that may harm the integrity of the platform. Users are responsible for familiarizing themselves with and adhering to the terms and conditions outlined herein.
GRIEVANCE REDRESSAL
If you have any questions or concerns about these terms and conditions, please contact SNoo.GL MANDY at [Contact Email].
By using SNoo.GL MANDY, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Extended Terms and Conditions for SNoo.GL FERRYSTAR
The following terms and conditions (“SNOO.GL Store T&Cs”) are specific to accessing / using the delivery/ pick and drop services by SNoo.GL FERRYSTAR to be read in consonance with the SNOO.GL Terms of Use.
SERVICES
In using the SNoo.GL FERRYSTAR Services, the Users understand, agree, acknowledge and accept that:
a. The Delivery Partners’ engagement with SNoo.GL is on a principal to principal, non-exclusive and voluntary basis. No control is exercised by SNoo.GL on the Delivery Partners and there is no employer-employee relationship between SNoo.GL and the Delivery Partners.
b .Acceptance of a task by a Delivery Partner shall constitute an independent contractual arrangement for services between Users and the Delivery Partner.
c. SNoo.GL is not responsible for any non-performance or breach of any task by the Delivery Partners. SNoo.GL does not guarantee the performance of any task by the Users or the Delivery Partners respectively, of any task initiated on the Platform.
d. SNoo.GL FERRYSTAR is not a retail store, restaurant, food delivery service, merchandise delivery service, a courier or shipping service or food preparation entity. SNoo.GL operates an online marketplace and does not at any point of time during any transaction hold any right, title or interest over the items being transported pursuant to any Task.
e. The Pick-Up Location and the Drop Location have been voluntarily added by the User on the Platform, and the User’s location data is collected in accordance with the Terms of Use and Privacy Policy.
f. They are aware of the items to be transported through a task, and that tasks cannot be initiated, for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation. Such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewelry, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances.
g. Delivery tasks cannot be raised for dispatch of item(s) which require a special transportation permit or require any special license under applicable law.
h. Upon becoming aware of the commission any offence or intention to commit any offence during a task, Delivery Partners may report such information to the law enforcement authorities.
PAYMENTS
While initiating a pick and drop/delivery task, Users shall pay the corresponding service fees as displayed on the Platform upfront. Only on successful receipt of the service fee, will the Delivery Partner initiate/complete the task.
CANCELLATIONS
Delivery tasks are not entitled to be cancelled once confirmed on the Platform. Cancellation post confirmation shall be subject to a cancellation fee as indicated to you on the Platform.